About IBM:

International Business Machines Corporation (IBM), is a leading American Multinational Technology and Consulting company headquartered in Armonk, New York, United States of America. The company was founded in 1911, as the Computing-Tabulating-Recording Company, which is renamed as IBM in 1924, and is specialized in hybrid cloud and AI platforms, infrastructure and global business services. IBM is present in over 175 countries with major regional hubs, which has a significant presence in India. Arvind Krishna is the current Chairman, President and Chief Executive officer (CEO) of the company. He officially took over as CEO in April 2020 and was elected as Chairman of the Board of directors in December 2020. Arvind Krishna is the principal architect behind IBM’s historic acquisition of Red Hat and previously served as the director of company’s Research division. This company operates into four primary segments to deliver end-to-end IT solutions, which includes Software, Consulting, Infrastructure and Financing.

IBM India Private Limited is the country’s leading technology and consulting division of global IBM corporation. Which is headquartered in Bengaluru, Karnataka, India. Which will operate research labs, development hubs and delivery centres across major cities including Hyderabad, Pune, Mumbai, Chennai and Delhi-NCR. The company is partnering with Tata Consultancy Services (TCS) and the Andhra Pradesh government to establish India’s largest Quantum Computing system in Amaravati, driving local algorithm development and research centre. This company is actively collaborating with the Indian government and state government bodies to boost GovTech digital governance which committed to skilling millions of youth in AI, Cybersecurity, and Quantum technologies.

Working with IBM India company will offer a strong brand value, great work life balance and continuous learning platforms which will help employees to scale up their careers. A career with this company will results in long term relationships and close collaboration with clients across the globe. In this role, employee will work for IBM BPO, part of consulting which will accelerate digital transformation using agile methodologies, process mining and AI powered workflows.

Employee will work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for company’s clients will be enabled by company’s strategic partner ecosystem and company’s robust technology platforms across the company’s portfolio, including IBM Software and Red Hat.

Curiosity and constant quest for knowledge will be the foundation to success in this company. In your role, you will be supported by mentors and coaches who will encourage everyone to challenge the norm, investigate ideas outside of your roles and come up with creative and excellent solutions resulting in ground-breaking impact for a wide network of clients all over the world. Company’s culture of evolution and empathy centers on long term career growth and learning opportunities in an environment which will embrace your unique skills and experience.

Your role and responsibilities:

Employees in this role should have knowledge in Workday HR management system. This will be key as they execute the different key Human Resource Delivery processing activities. This knowledge along with their understanding of client specific policy is essential for Human Resources delivery specialties. If any issue is identified, employees will need to reach out to the upstream and downstream processes to resolve the issue. A good understanding of the end-to-end HR Management System and Process will allow them to navigate through these dependencies seamlessly. In some of the occasions, employees will be required to perform system testing.

Your primary responsibilities include:

• Inputs and processes employee data in the HR System to provide accurate and timely information to a variety of HR Services.
• Working on complex transactions requiring employee to review & eligibility checking.
• Runs reports & performs reconciliations between various reports.
• Interface with customers to resolve questions and issues regarding compensation administration or processes.
• Provides data for any internal business controls team as and when required.
• Ensure compliance to the client’s existing data standards.
• Provides services that relies on the processed employee data to meet the demand of the Service Level Agreement (SLA).
• Provides solutions to issues brought up by the contact centers according to policy guidelines set.

Required education: Bachelor’s Degree

Preferred education: Master’s Degree

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Required technical and professional expertise:

• Graduate or Post-Graduate (MBA HR is preferred) having overall of 0-6 months of experience in Employee Data Management & Issue Resolution for any International IT or ITES Company.
• Excellent communication skills in English both oral and written is good.
• Strong knowledge of MS Excel is required.
• Ability to manage multiple, diverse priorities under time pressure to meet key customer’s and financial deadlines.
• Ability to pre-empt potential issues and reprioritise work to meet ever changing needs of customers both internal and external and proactively follows up with key customers on resolution and action plans.
• Ability to think through complex issues and situations and develop robust, excellent solutions which will meet the needs of the business.
• Ability to trouble shoot and implement changes in employee’s processes and ability to identify major areas of concern regarding compliance to travel policy as well as recommend measures to address identified exceptions.
• Ability to analyse and present travel spending data in a way that will provide optimum benefits to the business.
• Effectively Works with Other teams. Works well with internal customers and external suppliers and can positively influence other employees, in problem solving and work process improvements.
• Excellent Customer Service skills, ability to communicate to all the people at all levels within the organization.  Must have the ability to resolve difficult customer service issues with in the given time.
• High degree of numeracy skills with good attention to detail is required.
• Teamwork and the ability to work well within the team is key to this role.
• Should have strong MS Excel & Work Day HRMS knowledge.
• Should be from Core HR background.
• Should be open to working in rotational shifts.

Years of Experience:

0 to 1 years of experience required.

Which means Fresher’s also eligible to apply to this position.

Job Location: Hyderabad, Telangana, India

Employment type: Regular

Job ID: 116447

Selection Procedure: 

The job selection process involves application review, assessments, and interviews to evaluate a candidate’s qualifications, skills and eligibility. Reference checks and background verification follows and after the checks, a job offer and subsequent on-boarding for successful candidates.

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